Order Refunds, Order modifications, & Order Cancellations:
Justifiably, custom or personalized products cannot be returned for a refund.
We may offer to reprint the order free of charge or at a reduced cost. Or issue a credit for a future order Depending on the nature of the refund. This courtesy is not guaranteed and is only done at our sole discretion.
This policy applicable to all orders placed on our website, over the phone, via email or in person.
If Prior to Pre-Press or Production Policy:
We will make appropriate effort, if you request, to terminate or modify your order before production. If your order isn’t in production, no additional modification or termination fees will be applied. If you modify your order, setup fees may be added to your order depending on your requests.
If Order is in Pre-Press Policy:
If the order has reached the pre-production set up phase, there may be a termination or modification fee added if appropriate. If the order is modified, an added setup fee may alter the job cost that was displayed on the original estimate or invoice depending on the nature of your modification.
Order is in Production Policy:
If a job has begun production, regrettably, we cannot stop or modify the order. We can, if requested, stop shipment or redirect it. You will be charged the full amount of the order if your order is cancelled during this period.